Refund & Return Policy

At Eyvra, customer satisfaction is our priority. We strive to provide premium-quality artificial jewelry and a smooth shopping experience for our customers across Pakistan.

If you receive a damaged, defective, or incorrect item, we are happy to offer a replacement or refund. Please carefully review the policy below.

Returns & Exchanges

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of receiving your parcel.

You can contact us through:

• Email: support@eyvra.com
• Instagram: @eyvraofficial
• WhatsApp Support: +92 XXX XXXXXXX

Please provide:

• Your order number
• A clear description of the issue
• Clear images or video of the product

Once approved, our team will guide you through the return or exchange process.

Replacement Policy

We offer replacements for:

• Damaged products
• Defective items
• Incorrect products received

The returned item must:

• Be unused
• Be in original packaging
• Include all accessories and tags

Once the returned product is received and inspected, a replacement product will be dispatched.

Refund Policy

If you are not satisfied with your order, you may request a refund under eligible conditions.

Refund eligibility includes:

• Damaged or defective products
• Incorrect items delivered
• Approved return requests

Refunds will be processed after the returned item is received and inspected by our team.

Approved refunds will be issued through:

• Bank Transfer
• Easypaisa
• JazzCash
• Original payment method (where applicable)

Refund processing may take 2–5 business days.

Non-Refundable Conditions

We may not accept returns or refunds if:

• The product has been used or damaged after delivery
• The original packaging is missing
• The request is made after the allowed return period
• The damage is caused by mishandling

Important Notes

• Actual product colors may slightly vary due to lighting and screen settings.
• Eyvra reserves the right to reject fraudulent or abusive refund claims.
• Shipping charges are non-refundable unless the error was from our side.

Contact Us

If you have any questions regarding returns or refunds, feel free to contact us.

Eyvra
Pakistan
Email: support@eyvra.com
Instagram: @eyvraofficial

Last Updated: May 2026